• Digital Wallet: In China, Cashless is King

    Digital Wallet: In China, Cashless is King

    The popularity of digital wallet in China is celebrated. But under the veil of technological triumph, something didn’t work, some are excluded. …

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  • Digitalising Death: The Cyberspace is a New Graveyard

    Digitalising Death: The Cyberspace is a New Graveyard

    Learn about digital graveyards and what it tells about East Asian societies. …

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  • Tracing Apps and Digital Divide (3): Supplementary Measures, User Involvement, and the Ethical Responsibility of Designers

    Tracing Apps and Digital Divide (3): Supplementary Measures, User Involvement, and the Ethical Responsibility of Designers

    From the designers’ own perspective, ensuring equality, paying attention to diverse concerns from different groups, and preventing potentially adverse social effects should always be a priority in the designing process. …

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  • Tracing Apps and Digital Divide (2): Path Dependency and Unintended Consequences in Technology Design

    Tracing Apps and Digital Divide (2): Path Dependency and Unintended Consequences in Technology Design

    The technological choices in the design of the tracing apps in different societies and countries are contingent upon specific needs and cultural and political environments, and show a strong tendency of path dependency. …

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  • Tracing Apps and Digital Divide (1): Different Technological Designs

    Tracing Apps and Digital Divide (1): Different Technological Designs

    In the first article, we introduce the tracing apps in mainland China, Hong Kong, and Singapore as a set of comparative examples. …

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  • Facial Recognition: Surveillance with “Artificial” Intelligence

    Facial Recognition: Surveillance with “Artificial” Intelligence

    Hi-tech is often supported by usually invisible, manual, and exhausted workers whose work practice implies something far from hi-tech. …

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  • Hive Box: Controversies over Automation, Privatization, and Negotiability

    Hive Box: Controversies over Automation, Privatization, and Negotiability

    The case inspires us to rethink whether the complete, neat, and organized automation is truly more superior to conventional service models that involve the “messy” but negotiable human factors. …

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  • Food Delivery Platform: Service Quality, Algorithm, Infrastructure, and People

    Service Quality, Algorithm, Infrastructure, and People

    Behind the algorithm and the food delivery platform service is the huge supply of rural migrant workers in China. …

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